UVB PHOTOTHERAPY EXCHANGE POLICY
We will exchange your product:
1) If the product was damaged during shipment. Product must be returned within 5 business days of delivery. Shipping fees apply.
2) Under Warranty. Please read Service Statement below. Shipping fees apply.
3) Wrong model/voltage shipped.
We cannot exchange product for different model or voltage. If you prefer a different model or voltage, we can only process a Return. Please review Return Policy.
SERVICE STATEMENT (Warranty)
Prior to delivery, all of our phototherapy products have been carefully inspected. If product fails to work properly within 1 year after delivery, we will exchange it provided damage was not caused by: improper storage (as indicated in manual), improper use, physical damage (including by water or other liquid, fire, intentional destruction, etc.), or if the product or any of its parts or accessories are chipped, cracked, or missing. UVB Phototherapy Bulb is not covered under this warranty. Proof of purchase must be returned with defective lamp. Shipping fees apply.
NOTE: A UVB Phototherapy unit and bulb that is burned out from using device in an outlet other than what the model voltage calls for ("physical damage") will not be processed for exchange.
See Troubleshooting Guide in User Manual if your device fails to work properly. Contact us at firstname.lastname@example.org (include your Order #) if you need to exchange your device.
Exchange will ship after we receive product to be exchanged back from you.