FAQs

All Questions

Please contact us via email or contact form

Do the UVB Lamps in your store have US FDA clearance?

Yes, all UVB phototherapy lamps in our collection are FDA 510 (K) cleared (FDA K132643).

What is the difference between the UVB Lamp models you sell?

The UVB Lamps we sell all use narrowband UVB (311nm) Philips bulbs. The difference between the devices is the style. Visit our online UVB Shop where you can compare all the products in our store and view a description of each.

Which UVB Phototherapy device is right for me?

In terms of style, only you can determine which model you would be most comfortable using or which is right for you. In terms of treatment, we recommend consulting with your doctor to determine if this method of treatment is the best for your skin condition.

What is the normal life of the bulb in the UVB Lamp?

The UVB Lamps we sell only use Philips bulbs. Philips rates the normal life of the bulb for 1,000 hours; the UVB Lamp manufacturer recommends replacing the bulb after 350 hours of use.

Do you sell replacement bulbs for the UVB Lamp?

If you purchased a UVB Phototherapy device from us, we do have replacement bulbs available for purchase. Please email replacement bulb request to support@leanastore.com

Can the UVB products in your store treat skin conditions other than vitiligo or psoriasis?

Yes. All phototherapy devices we sell emit a narrowband ultraviolet-B (UVB) 311nm wavelength, which is considered a therapeutic level for the treatment of various skin conditions when used properly. We strongly recommend consulting with your doctor to determine whether UVB phototherapy is the right treatment for you.

Is UVB phototherapy safe to use with other skin condition treatments?

Only your doctor can determine whether UVB phototherapy treatment is appropriate for you if your skin condition is currently being treated (or has recently been treated) with another method.

How do I know which dosing schedule is right for me?

Understand that we are not authorized to advise about treatment. Only your doctor can determine a most effective, safe, and appropriate dosing schedule for your skin disorder.

Do you accept health insurance?

No

Does my health insurance company cover the UVB devices in your store?

We don't know. Please contact your health insurance provider.

Is GrivaMax 272 Pro Laser Cap FDA cleared?

Yes. GrivaMa 272 Pro Hair Growth System was awarded FDA Clearance in August 2017 (K171895) For full details please visit our GrivaMax FDA 510(K) page.

What is LLLT?

Low level laser therapy – therapy based on the therapeutic effects of low-intensity laser light.

How does LLLT affect hair?

Low-intensity laser light (about 650 nm) speeds up the metabolic exchange and circulation of hair follicles, stimulating hair growth.

Are there any studies that confirm the efficacy of LLLT for alopecia?

Yes, a number of scientific studies have proven efficacy of LLLT for hair loss.

Are there any side effects when using LLLT?

No, currently there is no information about any side effects. However, Laser GrivaMax Cap is not recommended for use by children under the age of 18 years.

What is the duration of a session?

The duration of treatment GrivaMax Laser Cap ranges from 20 to 40 minutes. In our cap, for convenience, is a preset automatic timer for 30 minutes.

When should I expect to see results using GrivaMax?

With regular use of GrivaMax Laser Cap, hair improvement occurs within 12-25 weeks. Individual results vary.

Can GrivaMax be used for the treatment of baldness in women?

Yes. GrivaMax Laser Cap is suitable for the treatment and prevention of hair loss for both men and women.

Can I use GrivaMax while taking Minoxidil?

Yes, and it is recommended. Today, there is no information on the incompatibility of LLLT and Minoxidil.

Is it safe to use Laser GrivaMax Cap at home?

Yes, GrivaMax™ 272 Pro Laser Cap was specifically designed for use in the home.

Can lactating and pregnant women use GrivaMax Laser Cap?

If you are pregnant, you must consult with your doctor before using the GrivaMax™ 272 Pro Laser Cap.

Is there a difference between Laser GrivaMax Cap and similar laser hair growth devices?

GrivaMax™ 272 Pro Laser Cap has undergone rigorous testing by the FDA to prove substantial equivalency to an existing comparable laser cap that is legally marketed for the same purpose. We hold our manufacturer to the highest standards of quality production and specifications.

Do I need to use special shampoos before using the Laser Cap GrivaMax?

No, you can use any shampoo as usual.

What should I expect after I place my order?

After "checkout" you can expect to receive an Order Confirmation email. Once your order has been processed on our end and prepared for shipping, you can expect to receive a Shipping Confirmation email with a tracking number and link to the courier website where you can track your shipment.

I am having a problem with payment during the order process, what should I do?

Confirm that you have entered the correct payment information (credit card number, expiration date, etc). We recommend first calling your credit card bank or check your PayPal account if the information you entered is correct. If there are no issues with your payment account, please contact us at support@leanastore.com

How long will it take for my UVB lamp to be delivered after I order it?

It depends on where you are located. Please visit our Shipping page for detailed information about shipping and delivery times.

What countries outside the U.S. do you sell and ship to?

We sell and ship to most countries worldwide. If you would like to confirm whether we sell and ship to your country, please email us at support@leanastore.com

USPS Tracking indicates my item was delivered, but I did not receive it. What should I do?

Contact your local USPS office

I am not sure which voltage to order, what should I do?

There are many websites you can check to determine the voltage used in your country, or you can email us at support@leanastore.com

Why didn't I receive and Order Confirmation in the box with my product?

In an effort to keep our prices competitive, we are a paperless company and do not ship printed order confirmations with our products. For your records, please retain the Order and Shipping Confirmation emails you receive from us.

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