Models: KN-8000B, KN-8000C

We will exchange your product:
1) If the product was damaged during shipment. Product must be returned within 5 business days of delivery. Shipping fees apply.
2) Under Warranty. Please read Service Statement below. Shipping fees apply.

Prior to delivery, all Kernel Laser Hair Growth Helmet products have been carefully inspected by the manufacturer. If product fails to work properly within 1 year after order placement, we will exchange it provided damage was not caused by: improper storage (as indicated in manual), improper use, physical damage (including by water or other liquid, fire, intentional destruction, etc.), or if the product or any of its parts or accessories are chipped, cracked, or missing. Battery is not covered under this warranty. Proof of purchase must be returned with defective cap. Shipping fees apply.

Follow User Manual guidelines in Analysis and Troubleshooting Guide section if your device fails to work properly. Contact us at (include your Order #) if you need to exchange your device.

Exchange will ship only after damaged/defective has been returned and inspected.

Do you have a question? A suggestion? Feel free to contact us and we will be happy to help you!